Terms of Service

Solaroft provides solar-related services and products, including but not limited to:

• Solar panel cleaning
• Preventive maintenance
• Corrective maintenance
• AMC plans
• Site inspections
• Safety checks
• Fault diagnosis
• Electrical and performance inspection
• Product supply, where applicable
• Service reports
• Residential, commercial, and institutional solar support
• Add-on services offered from time to time

The exact scope of service is determined by the selected plan, quotation, invoice, service order, AMC document, or written communication from Solaroft.

You must be at least 18 years old and legally capable of entering into a contract under Indian law.

By booking a service, you confirm that:

• You are the owner, occupier, tenant, authorized representative, facility manager, society representative, or legally authorized person for the service location.
• You have the right to allow Solaroft personnel to access the site.
• The information provided by you is true, complete, and accurate.
• You will not misuse our website, pricing, offers, policies, team, or services.

Solaroft will provide only the services specifically selected, purchased, quoted, invoiced, or agreed in writing.

Unless expressly included in writing, services do not include:

• Replacement of major components
• Warranty guarantee of third-party products
• Civil work
• Waterproofing
• Structural repairs
• Roof repair
• Inverter replacement
• Battery replacement
• Earthing rework
• Complete rewiring
• Net meter replacement
• DISCOM approvals
• Government subsidy work
• OEM warranty approval
• Insurance claim approval
• Generation guarantee
• Work at unsafe or inaccessible heights
• Work requiring specialized machinery unless quoted separately

Any additional work will be charged separately.

Prices displayed on solaroft.com are indicative and may vary based on:

• Solar system size
• Location
• Site accessibility
• Roof type
• Safety risk
• Water availability
• Number of visits
• Commercial or residential category
• Distance from service zone
• Actual condition of panels, wiring, inverter, mounting structure, or site
• Special tools, machinery, consumables, or manpower required
• Taxes and government levies

Final pricing will be based on the applicable quotation, invoice, selected plan, or confirmed booking.

Solaroft reserves the right to correct pricing errors, technical mistakes, typographical errors, outdated offers, or incorrect service descriptions before accepting or fulfilling an order.

All prices are subject to applicable GST, taxes, duties, cesses, charges, and government levies unless expressly stated otherwise.

GST invoice will be issued where applicable and subject to correct customer details being provided.

A service booking is confirmed only after:

• Customer provides required details;
• Solaroft verifies feasibility, where needed;
• Payment, advance, or confirmation is received as required;
• Slot is assigned by Solaroft; and
• Booking is accepted by Solaroft.

Submitting a form or enquiry does not guarantee service availability.

The customer must ensure:

• Safe access to the solar system
• Availability of authorized person at site
• Availability of water and power, if required
• Safe ladder, terrace, rooftop, or access path where applicable
• No obstruction, locked access, pets, disputes, security restrictions, or unsafe conditions
• Prior disclosure of fragile roofs, asbestos sheets, skylights, weak structures, electrical hazards, high-tension wires, water leakage, fire risk, or any other danger
• Required permissions from society, landlord, RWA, facility team, security, or management
• Shutdown permission if needed
• Presence of responsible person during service where required

If the site is unsafe, inaccessible, misrepresented, locked, or materially different from the information provided, Solaroft may cancel, reschedule, refuse, or charge additional fees.

Solar systems involve electrical, height, rooftop, glass, water, inverter, DC current, AC current, and fire-related risks.

Solaroft follows a safety-first approach. We reserve the right to refuse, stop, suspend, or reschedule work if:

• The roof is unsafe
• The structure is fragile
• Weather conditions are dangerous
• Electrical conditions are unsafe
• Access is risky
• Customer or third party interferes with work
• Required shutdown is not provided
• Site conditions may endanger people, equipment, property, or technicians

Customer cannot force Solaroft personnel to perform unsafe work.

Service may be delayed, rescheduled, or cancelled due to:

• Rain
• Storm
• High winds
• Extreme heat
• Lightning
• Water unavailability
• Power unavailability
• Unsafe roof conditions
• Traffic
• Vehicle breakdown
• Technician illness
• Strike
• Government restriction
• Natural disaster
• Public disturbance
• Pandemic or epidemic
• Force majeure event
• Any condition beyond Solaroft's reasonable control

Solaroft will make reasonable efforts to reschedule affected services.

Solaroft may create service reports, job cards, photographs, videos, checklists, technician notes, or digital records.

These may be used for:

• Proof of service
• Quality control
• Customer communication
• Warranty handling
• Safety review
• Dispute resolution
• Internal training
• Fraud prevention
• Legal compliance

Customers must raise any objection to service quality within the timelines mentioned in the Refund Policy or invoice terms.

Solar power generation depends on several factors outside Solaroft's control, including:

• Weather
• Dust
• Shadow
• Panel age
• Panel quality
• Inverter efficiency
• DC/AC wiring
• Grid availability
• DISCOM conditions
• Net meter issues
• Module degradation
• Temperature
• Design flaws
• Past installation quality
• Bird droppings
• Nearby construction
• Customer usage pattern
• Third-party defects

Unless expressly provided in a written performance contract signed by Solaroft, we do not guarantee any specific generation increase, savings amount, ROI, electricity bill reduction, payback period, or performance output.

For products supplied by Solaroft, warranty terms are governed by the manufacturer, OEM, distributor, or product-specific warranty document.

Solaroft does not provide additional warranty unless expressly stated in writing.

Warranty may be void in cases of:

• Misuse
• Unauthorized repair
• Physical damage
• Improper installation by third party
• Water damage
• Electrical surge
• Lightning
• Fire
• Rodent damage
• Tampering
• Modification
• Negligence
• Force majeure
• Failure to follow manufacturer instructions

Service warranty, if any, applies only to the specific service performed and only for the duration expressly mentioned in the invoice, plan, AMC, or written confirmation.

Service warranty does not cover:

• Pre-existing defects
• Third-party installation issues
• Product failure
• Inverter failure
• Module failure
• Grid failure
• DISCOM problems
• Structural defects
• Roof leakage
• Customer interference
• Unauthorized repairs
• Natural dust accumulation after service
• Bird droppings after service
• Weather-related soiling
• New damage after service
• Issues not included in service scope

AMC or maintenance plans are governed by the selected plan terms.

Unless expressly stated otherwise:

• AMC is valid only for the registered site and system capacity.
• AMC cannot be transferred without Solaroft's written approval.
• Missed visits due to customer unavailability may be considered consumed if adequate notice is not given.
• Additional visits beyond plan limits are chargeable.
• Emergency visits may be chargeable.
• Repairs, spare parts, consumables, replacement items, special equipment, and major faults may be charged separately.
• Plan upgrade, downgrade, renewal, cancellation, and refund rules will follow Solaroft's applicable policy.

Solaroft may refuse or stop service if customer, staff, security, society member, tenant, vendor, or third party:

• Abuses, threatens, harasses, or obstructs Solaroft personnel
• Demands unsafe work
• Refuses to pay agreed charges
• Provides false information
• Makes false allegations
• Attempts fraud or chargeback abuse
• Misuses refund policy
• Prevents documentation or proof of work
• Damages Solaroft equipment
• Violates safety instructions
• Attempts to poach or privately hire Solaroft technicians

In such cases, fees may be forfeited, service may be cancelled, and Solaroft may take legal action.

Customers shall not directly hire, pay, contract, poach, or negotiate with Solaroft technicians, employees, vendors, or representatives outside Solaroft's official booking and billing system.

Any such dealing is unauthorized. Solaroft is not responsible for loss, damage, theft, injury, defect, fraud, or poor service resulting from unauthorized private dealings.

Payment terms will be as stated on the quotation, invoice, website, plan, or booking confirmation.

Solaroft may require:

• Full advance payment
• Partial advance payment
• Site visit fee
• Inspection fee
• AMC payment
• Subscription payment
• Balance payment before or after service, depending on plan

Late payments may attract service suspension, cancellation, recovery costs, interest, or legal action.

Cancellation and rescheduling are governed by the Refund Policy and booking terms.

Repeated rescheduling, last-minute cancellation, site unavailability, locked premises, missing permissions, or unsafe access may result in visit charges, cancellation fees, or forfeiture of advance.

All content on solaroft.com, including text, logo, design, graphics, pricing structure, service names, plan names, images, videos, reports, checklists, processes, brochures, software, forms, and branding belongs to Solaroft or its licensors.

You may not copy, reproduce, modify, distribute, publish, sell, imitate, reverse engineer, scrape, or commercially exploit any content without written permission.

You agree not to:

• Hack, damage, overload, or interfere with the website
• Use bots, scraping, or automated tools
• Upload malware or harmful code
• Submit false enquiries
• Misrepresent identity
• Copy pricing, content, or forms for unfair competition
• Abuse offers, discounts, referral programs, or refunds
• Violate applicable laws
• Defame, threaten, or harass Solaroft or its personnel

We try to keep website information accurate and updated. However, prices, offers, service availability, features, products, plans, images, and descriptions may change.

Images are for representation unless expressly stated. Actual service outcome may vary based on site condition.

Solaroft aims to provide transparent pricing, fair service terms, accurate representations, and proper grievance redressal.

Indian consumer law prohibits unfair trade practices, misleading claims, defective goods, service deficiency, and charging more than displayed or agreed prices in applicable circumstances. Where Solaroft operates as an online service provider or e-commerce entity, we will maintain a grievance redressal mechanism and display relevant grievance officer/contact details as required under applicable e-commerce rules.

Any claim such as "better performance", "improved output", "reduced dust loss", "safer system", or "maintenance benefit" is subject to actual site condition and should not be interpreted as a fixed financial, generation, savings, or performance guarantee unless specifically confirmed in a signed written contract.

To the maximum extent permitted by law, Solaroft's liability shall be limited to the amount paid by the customer for the specific disputed service or product.

Solaroft shall not be liable for:

• Indirect loss
• Loss of profit
• Loss of business
• Loss of generation
• Loss of savings
• Loss due to grid failure
• Loss due to inverter or panel defect
• Third-party product failure
• Pre-existing defects
• Structural damage not caused by Solaroft
• Roof leakage not directly caused by Solaroft
• Customer negligence
• Unauthorized repair
• Force majeure
• Consequential damages

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Solaroft, its owners, directors, employees, technicians, contractors, vendors, and partners from claims, losses, damages, penalties, costs, and expenses arising from:

• False information provided by you
• Unauthorized booking
• Unsafe site conditions not disclosed
• Breach of these Terms
• Misuse of service
• Non-payment
• Violation of law
• Third-party claims caused by your actions
• Damage caused by customer, tenant, security, society, contractor, or third party at site

For complaints, contact:

Grievance Officer / Customer Support

• Name: [Insert Name]
• Designation: [Insert Designation]
• Email: [Insert Email]
• Phone: [Insert Phone]
• Address: [Insert Address]
• Response Time: [Insert Response Timeline]

The Consumer Protection E-Commerce Rules require e-commerce entities to establish an adequate grievance redressal mechanism and display the grievance officer's name, contact details, and designation.

These Terms are governed by the laws of India.

Subject to applicable consumer protection laws, courts and forums located at [Insert City, State] shall have jurisdiction over disputes.

For consumer disputes, statutory rights available under applicable consumer protection laws shall remain available to eligible consumers.

Solaroft may update these Terms at any time. Updated Terms will be posted on solaroft.com. Continued use of our website or services after changes means acceptance of the updated Terms.