Privacy Policy

This Policy applies to all personal information collected through solaroft.com, our mobile-optimized web application, booking forms, payment flows, customer support channels, WhatsApp communications, and any other interaction you have with Solaroft.

We collect only the information necessary to provide our services, process payments, schedule visits, communicate with you, and improve our platform. We do not sell your personal data to third parties.

Information You Provide Directly

• Full name
• Email address
• Phone number / WhatsApp number
• Service address and location coordinates
• Pincode, city, district, and state
• Property type and solar system details
• Payment information (processed securely via Cashfree — we do not store card details)
• Service preferences, issues, and notes submitted through forms
• Communications sent to us via email, WhatsApp, or support channels

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on site
• Referring URL
• Cookies and similar tracking technologies
• Firebase Analytics data (anonymized usage patterns)

Information from Third Parties

• Authentication data from Firebase Authentication (Google sign-in, email/password)
• Payment status and transaction references from Cashfree payment gateway
• Location data from Google Maps API (only when you use the location picker)

We use the information we collect to:

• Create and manage your account
• Process bookings, subscriptions, and payments
• Schedule and dispatch service technicians
• Send booking confirmations, service reminders, and updates via WhatsApp, SMS, or email
• Provide customer support and resolve complaints
• Generate service reports, invoices, and job records
• Verify payment status and prevent fraud
• Improve our website, services, and user experience
• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and Refund Policy
• Send promotional communications where you have opted in (you may opt out at any time)

We do not sell, rent, or trade your personal information. We may share your information with:

• Service technicians and field staff — to fulfill your booked service (name, phone, address, service details only)
• Cashfree Payments — to process payments securely
• Firebase / Google — for authentication, database, storage, and analytics
• Google Maps — for location services within the booking flow
• WhatsApp / Meta — for service notifications and reminders where applicable
• Legal authorities — when required by law, court order, or government regulation
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred with appropriate notice

All third-party service providers are required to handle your data securely and only for the purposes we specify.

Your data is stored on Google Firebase (Firestore, Firebase Storage, Firebase Authentication), which is hosted on Google Cloud infrastructure with industry-standard security measures.

We implement the following security practices:

• Firestore security rules restricting data access by authenticated role
• HTTPS encryption for all data in transit
• Server-side API keys kept confidential and never exposed to the frontend
• Payment data handled exclusively by Cashfree — we do not store card numbers, CVV, or UPI credentials
• Access controls limiting internal staff access to customer data on a need-to-know basis

While we take reasonable precautions, no system is completely secure. We cannot guarantee absolute security of your data.

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website traffic and usage patterns via Firebase Analytics
• Improve website performance

You can control cookies through your browser settings. Disabling cookies may affect certain features of the website, including login functionality.

We do not use cookies for cross-site advertising or sell cookie data to advertisers.

Our website integrates with the following third-party services, each governed by their own privacy policies:

• Google Firebase — Authentication, Firestore database, Storage, Analytics
• Cashfree Payments — Payment processing and order management
• Google Maps API — Location picker and address resolution
• Cloudinary — Video and image hosting for website content

We encourage you to review the privacy policies of these third-party providers. Solaroft is not responsible for the privacy practices of external services.

Subject to applicable Indian law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and associated data, subject to legal retention requirements
• Withdraw consent for promotional communications at any time
• Raise a complaint with us regarding how your data is handled

To exercise any of these rights, contact us at info@solaroft.com. We will respond within a reasonable timeframe.

Please note that certain data may be retained for legal, tax, or regulatory compliance purposes even after an account deletion request.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

If you believe a minor has provided us with personal information, please contact us immediately at info@solaroft.com and we will take steps to delete such information.

We retain your personal information for as long as:

• Your account is active
• It is necessary to provide our services
• Required by applicable law, tax regulations, or legal proceedings
• Needed to resolve disputes or enforce our agreements

Payment transaction records and GST invoices may be retained for a minimum of 7 years as required under Indian tax law.

Service records, job reports, and photographic evidence may be retained for quality control, dispute resolution, and legal compliance purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated Policy.

We encourage you to review this Policy periodically.

For privacy-related questions, requests, or complaints, contact:

Privacy / Data Protection Contact

• Company: Synckraft Technologies Pvt. Ltd. (operating as Solaroft)
• Email: info@solaroft.com
• Phone: +91 98677 99655
• Address: 414, 4th Floor, Daga Plazzo, Amravati, Maharashtra

We aim to respond to all privacy-related inquiries within 7 working days.