Privacy Policy
For Solaroft.com — how we collect, use, and protect your personal information.
Solaroft ("we", "our", "us"), operated by Synckraft Technologies Pvt. Ltd., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit solaroft.com or use any of our services.
By using our website or services, you consent to the practices described in this Policy. If you do not agree, please do not use our website or services.
Overview
This Policy applies to all personal information collected through solaroft.com, our mobile-optimized web application, booking forms, payment flows, customer support channels, WhatsApp communications, and any other interaction you have with Solaroft.
We collect only the information necessary to provide our services, process payments, schedule visits, communicate with you, and improve our platform. We do not sell your personal data to third parties.
Information We Collect
Information You Provide Directly
- Full name
- Email address
- Phone number / WhatsApp number
- Service address and location coordinates
- Pincode, city, district, and state
- Property type and solar system details
- Payment information (processed securely via Cashfree — we do not store card details)
- Service preferences, issues, and notes submitted through forms
- Communications sent to us via email, WhatsApp, or support channels
Information Collected Automatically
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on site
- Referring URL
- Cookies and similar tracking technologies
- Firebase Analytics data (anonymized usage patterns)
Information from Third Parties
- Authentication data from Firebase Authentication (Google sign-in, email/password)
- Payment status and transaction references from Cashfree payment gateway
- Location data from Google Maps API (only when you use the location picker)
How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process bookings, subscriptions, and payments
- Schedule and dispatch service technicians
- Send booking confirmations, service reminders, and updates via WhatsApp, SMS, or email
- Provide customer support and resolve complaints
- Generate service reports, invoices, and job records
- Verify payment status and prevent fraud
- Improve our website, services, and user experience
- Comply with legal obligations and regulatory requirements
- Enforce our Terms of Service and Refund Policy
- Send promotional communications where you have opted in (you may opt out at any time)
Data Storage and Security
Your data is stored on Google Firebase (Firestore, Firebase Storage, Firebase Authentication), which is hosted on Google Cloud infrastructure with industry-standard security measures.
We implement the following security practices:
- Firestore security rules restricting data access by authenticated role
- HTTPS encryption for all data in transit
- Server-side API keys kept confidential and never exposed to the frontend
- Payment data handled exclusively by Cashfree — we do not store card numbers, CVV, or UPI credentials
- Access controls limiting internal staff access to customer data on a need-to-know basis
While we take reasonable precautions, no system is completely secure. We cannot guarantee absolute security of your data.
Third-Party Services
Our website integrates with the following third-party services, each governed by their own privacy policies:
- Google Firebase — Authentication, Firestore database, Storage, Analytics
- Cashfree Payments — Payment processing and order management
- Google Maps API — Location picker and address resolution
- Cloudinary — Video and image hosting for website content
We encourage you to review the privacy policies of these third-party providers. Solaroft is not responsible for the privacy practices of external services.
Your Rights
Subject to applicable Indian law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and associated data, subject to legal retention requirements
- Withdraw consent for promotional communications at any time
- Raise a complaint with us regarding how your data is handled
To exercise any of these rights, contact us at info@solaroft.com. We will respond within a reasonable timeframe.
Please note that certain data may be retained for legal, tax, or regulatory compliance purposes even after an account deletion request.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
If you believe a minor has provided us with personal information, please contact us immediately at info@solaroft.com and we will take steps to delete such information.
Data Retention
We retain your personal information for as long as:
- Your account is active
- It is necessary to provide our services
- Required by applicable law, tax regulations, or legal proceedings
- Needed to resolve disputes or enforce our agreements
Payment transaction records and GST invoices may be retained for a minimum of 7 years as required under Indian tax law.
Service records, job reports, and photographic evidence may be retained for quality control, dispute resolution, and legal compliance purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the updated Policy.
We encourage you to review this Policy periodically.
Contact Us
For privacy-related questions, requests, or complaints, contact:
Privacy / Data Protection Contact
- Company: Synckraft Technologies Pvt. Ltd. (operating as Solaroft)
- Email: info@solaroft.com
- Phone: +91 98677 99655
- Address: 414, 4th Floor, Daga Plazzo, Amravati, Maharashtra
We aim to respond to all privacy-related inquiries within 7 working days.
Questions about this document? Contact us at info@solaroft.com